Back to the Stack
Conversations Inbox

Two‑way texting that keeps follow‑up consistent across the team.

Most teams lose leads because conversations live in personal phones, DMs, and scattered threads. Impact OS centralizes messages so leaders can enforce standards and ensure nothing goes dark.

What teams need from two‑way texting

  • A shared inbox with visibility (leaders can coach and spot misses)
  • Assignment and ownership so every lead has a responsible person
  • Templates / snippets to keep tone and standards consistent
  • Conversation history tied to the contact timeline
  • Reminders and workflows so follow‑up doesn’t rely on memory
Related pages
AI Follow‑Up Automation Book More Appointments

SEO keywords this page targets

two way texting crm • shared inbox crm • sms crm for teams • conversation inbox • team texting system • speed to lead texting • follow up texting system